Return and Refund Policy

Our orders have a 14-day right of return, which is calculated from the date the package is picked up to the date the return package is sent. We only refund 50% of products returned later. Please send a return notification by email to info@pivis.fi, where you will receive more detailed return instructions. The customer pays the return costs. The price of returned products will be refunded via PayTrail. It is possible to exchange the product for another product at our pickup warehouse in Oulu.